Worksheet · Billing & Denials
Denial Follow-Up Worksheet
Use this worksheet when your team keeps losing track of who’s working a denial and what happens next. Each denial gets a name, a next step and a date to escalate. It’s simple enough that people keep it up.
What To Track On Each Denial
- A claim identifier or patient account reference used internally
- The denial category and a plain-language explanation of the issue
- The date of payer response and the date of last follow-up
- The current owner and the next action
- When to escalate if the next response doesn’t resolve it
- Notes about repeated patterns that should be addressed upstream
When To Use It
- Claims are aging because follow-up cadence is inconsistent
- The same denial types keep returning
- Denial work is split across too many people or tools to track clearly
The worksheet should show you which denials are one-offs and which keep coming back from the same broken step.
When the same denials keep looping back, we can take the follow-up on. Ongoing Billing includes denial work, priced by practice size, and Billing Cleanup And A/R Recovery works denials older than 90 days for 20% of what we collect, with nothing owed on claims we don’t collect. See medical billing prices by practice size.
What Would Fixing It Cost?
Ongoing Billing, Automation Programs and the Operations Partnership each have a published price and a written scope. Tell us what keeps going wrong, and we’ll point you to the right one.