Payment
Payment reserves the fixed-scope engagement and opens agreements and onboarding.
Refunds
This fixed-scope engagement is non-refundable. A documented medical, licensing, or AdvanceAPractice service-delivery issue that makes performance impossible can be submitted for review by a person.
Cancellation
Stopping the one-time package after purchase does not create a refund. The package does not expand automatically; materially different work requires a separate written price or scope.
Renewal
This package does not automatically renew. Ongoing maintenance, monitoring, managed services, or expanded work requires a separate written agreement.
When work starts
Payment reserves your slot and opens onboarding. In-scope work begins within three business days after complete onboarding information, required documents, and required access are received; payment alone does not start the work clock.
Outcomes outside AdvanceAPractice’s control
AdvanceAPractice warrants defects in its included work for 30 days and includes one stabilization review. New requests and payer, vendor, reimbursement, authorization, or clinical outcomes are not guaranteed.
Read the service terms