Built With Care For How Practice Data Is Handled.
The Command Suite holds your billing status, provider enrollment records and task records. We take that seriously. Below, in plain language, is how we handle that data and who can see it.
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How We Think About Practice Data.
Behavioral health practices handle sensitive information every day. The data in the Command Suite (billing status, provider records, task assignments) runs your business, and we treat it with the same care your EHR gives clinical records.
We do operations work for practices, so we answer for how we access and use your data, and we’ll answer direct questions about it.
What Trust & Security Covers In The Command Suite
Role-Based Access Controls.
Not everyone in a practice needs to see everything. Access is set by role, so your billing staff see billing, your credentialing coordinator sees credentialing, and administrators and owners see what they need. Nothing’s open by default.
A Record Of Changes.
Changes in the Command Suite are logged with who made them and when.
Careful, Limited Data Connections.
The Command Suite is a workspace, not a data warehouse. We connect to your existing systems to show what needs attention, and we don’t copy or store more data than that takes. We write down what data comes into the workspace and why, and you agree to each connection before we set it up.
Transparent Data-Handling Agreements.
We put in writing how we access and handle practice data, what we keep and what we don’t, and what happens to your data if we stop working together. You’ll have that agreement before we connect Command Suite to any of your systems. We’re not asking you to take our word for it. Read the agreement and hold us to it.
What We Do Not Claim.
We don’t list compliance certifications here that we couldn’t back up in a direct conversation. We’d rather describe what we do and answer your questions one on one.
If you have specific questions about how we handle data, what systems we connect to, what data we retain, what our subprocessors are, what agreements we sign, ask us directly. Those are reasonable questions and we should be able to answer them clearly before you connect us to anything.
For Practices Considering Managed Or Fractional Oversight.
When we manage work for your practice (your revenue cycle, your credentialing or your operations), our team works in your Command Suite and your operational data. We treat that access as a responsibility, not a convenience.
Our service agreement spells out what we can access. You can see everything our team does in the workspace. Our access doesn’t grow past what we agreed, and we don’t keep your data after the engagement ends unless there’s a documented reason to.
Command Suite
Get The Command Suite For $99 A Month
Command Suite runs beside your EHR, clearinghouse and insurance portals, and it isn’t an EHR. Your team tracks claims, credentialing and tasks in it, follows our project updates and messages us directly. It’s included when we manage work for you. You can also rent it on its own for one practice and up to 10 users, month to month, and cancel anytime.
Part of the Command Suite. One shared workspace.