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Georgia

Georgia Behavioral Health Credentialing and Medicaid Enrollment

Georgia credentials Medicaid providers once, for every plan. One application in GAMMIS runs through a state-run, NCQA-certified credentialing verification organization that serves every Georgia Families plan at the same time, with a published decision in 45 calendar days on a complete file. What it does not do is contract you. Each plan still decides separately whether to sign you.

Where the delays actually happen

Georgia does the credentialing fast. The waiting is somewhere else.

One state CVO covers every Georgia Families plan, so the time goes into the plan contracts behind it. Right now there is a second thing in the way: the Medicaid plan map is being replaced, only one plan operating today also holds a new award, and the incoming plans have no published go-live date.

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Two tracks

One credentialing file on Medicaid. Five separate ones on commercial.

Georgia centralized credentialing on the Medicaid side and nowhere else. DCH says plainly that the Georgia Medicaid enrollment application cannot be used to join a commercial payer’s network, so the commercial side runs on CAQH like most states.

Georgia Families and fee-for-service

File in GAMMIS. One CVO credentials you for all of them.

Georgia runs managed care and fee-for-service side by side. Much of the aged, blind and disabled population and the NOW and COMP waiver population is still fee-for-service, so a Georgia Medicaid number by itself already lets you serve patients no CMO covers.

How you enrollEverything starts in GAMMIS, and the first decision is the request type. Individual Practitioner if you have never enrolled here. A separate Group/Billing application enrolls the entity that bills, and rendering providers must be affiliated to that billing group before claims go out or they can be denied. Enrollment is per practice location, the practice has to be fully operational before you enroll, a started-but-incomplete application is rejected after ten days, and supporting documents must be under 180 days old at submission. Individual physicians and non-physician practitioners are exempt from the federal application fee.
File early, because of how the effective date worksYour effective date is the first day of the month the application was received, or your licensure date, whichever is later. Waiting for a start date costs you the front of that month. DCH’s published figures are roughly 15 business days for a complete Individual Practitioner application and within 10 business days for an OPR-only enrollment, though that guidance was written under a fiscal agent that has since been replaced twice, so we treat it as the only number DCH publishes rather than a commitment.
The prescriber enrollment most people missOrdering, Prescribing, or Referring is its own GAMMIS request type with its own Statement of Participation. If you write prescriptions for Medicaid members and you are not enrolled, those prescriptions are not covered, and the patient finds out at the pharmacy. It does not obligate you to see Medicaid patients or bill Georgia Medicaid, there is no annual renewal, and being enrolled in another state’s Medicaid does not exempt you. OPR NPIs are also required on CMO claims and Medicare crossovers.
Designating a plan is not asking for a contractOn the same GAMMIS application you designate which Georgia Families plans may pull your credentialing file. That is what makes one credentialing process serve all of them. It does not send them your file and it does not ask them for a contract. You still request network participation with each plan directly. Independent practice associations and physician-hospital organizations holding delegated credentialing sit outside the CVO entirely.
Revalidation is three years here, and DCH just enforced itGeorgia’s Part I manual says the Division revalidates all providers regardless of type at least every three years. Effective July 1, 2026 DCH suspends providers who failed to revalidate, claims with dates of service on or after that date are not paid, and a suspended provider gets 30 days before a termination notice with appeal rights. A late revalidation takes effect on the date it is submitted, and retroactive enrollment is not permitted. The notice arrives in the mail, so the address on file in GAMMIS is the whole thing. That address is also where your portal PIN letter goes, about five to seven business days after approval.
You probably don’t need a DBHDD contractThe Georgia Collaborative ASO and the DBHDD network get mistaken for a carve-out constantly. There isn’t one. If your patient is in a CMO, that CMO pays for their outpatient behavioral health. The Collaborative serves people on fee-for-service Medicaid or receiving state funds as uninsured, and its door is built for established behavioral health agencies that attend a provider enrollment forum. An independent outpatient prescriber routes GAMMIS, then CVO, then plan contracts.

Commercial

Anthem is the anchor, and it keeps behavioral health in-house.

A typical Georgia opening set is Anthem first, then UnitedHealthcare through Optum, then Aetna on its behavioral form, with Cigna queued for when Evernorth reopens. Add Alliant for a northwest Georgia practice, and treat Kaiser as an Atlanta-only conversation.

Anthem is the good newsAnthem Georgia credentials behavioral health through the very same application as everyone else. No separate form, and no Carelon carve-out on its commercial and individual lines. It publishes a 45-day target from the day its credentialing department receives your completed CAQH application, and it is one of the three medical claims administrators for the State Health Benefit Plan.
Behavioral health is a separate door at the othersUnitedHealthcare’s is Optum, through Provider Express. Cigna’s is Evernorth. Aetna keeps it in-house but routes behavioral health professionals, including those joining a medical group, to a distinct Behavioral Health request for participation. Filing through Aetna’s medical form is the most common way to lose weeks in this state.
Your CAQH stays yours, and one authorization name mattersYou complete and attest your own profile. We are added as an authorized practice manager, so we keep the practice data current and get each payer authorized by name. That last part is not a formality in Georgia: Alliant’s credentialing is done by HealthOne Alliance, and Alliant’s own manual says HealthOne Alliance has to be the authorized payer in CAQH. Authorize “Alliant” and the credentialer cannot see your file, and nothing tells you.
There is a Georgia uniform application, and it is voluntaryThe Georgia Uniform Healthcare Practitioner Credentialing Application was built by the hospital, medical and health plan associations, and the Composite Medical Board points providers to it. Use is voluntary on both sides. Georgia has no designated credentialing database for commercial plans, so in practice the state runs on CAQH, and Optum says outright that CAQH participation is required for credentialing here.
Seeing patients in other statesOne Anthem Georgia contract reaches Blue members in other states through BlueCard. Aetna, Cigna and UnitedHealthcare are national, so one contract covers every state you are licensed in. The gate is a license where the patient is, not another contract. Georgia Medicaid is the exception and does not travel, and enrolling in another state’s Medicaid does not exempt you from enrolling here.

Georgia commercial payers

Who you’ll apply to, and how long it usually takes.

These are typical ranges from a complete application. Two Georgia carriers publish a real figure and the rest publish nothing, so we track them rather than promise them.

Anthem Blue Cross and Blue Shield of Georgia

Behavioral health goes through the same application
  • Published target: Anthem says credentialing typically takes 45 days from the time its credentialing department receives your completed CAQH application
  • CAQH: your profile has to sit at Initial Application Complete or Reattestation status with Anthem authorized. Anthem also wants a current license in each state you practice, a DEA or CDS certificate in each state you provide services, five years of work history in month and year format, and current malpractice coverage
  • Recredentialing: every three years, and Anthem states that not responding to a recredentialing request results in administrative termination from the network
  • Read the target honestly: 45 days is Anthem’s own published claim. Its Georgia join-our-network page still carries a 2024 copyright footer while the rest of the site carries 2025, so we confirm it is current at submission

Optum Behavioral Health (UnitedHealthcare)

Initiated on Provider Express
  • Usually: Optum publishes no Georgia turnaround. Plan on roughly 60 to 120 days from a complete file
  • The strongest signal in the state: Optum’s Georgia page says it recognizes Georgia as an any-willing-provider state and accepts applications in compliance with that legislation, so it is not gatekeeping on network need the way it does in closed states. That is Optum’s own characterization on Optum’s page rather than a statute we pulled ourselves, and we say so
  • Who it wants: MDs, DOs, PAs and RNs with prescriptive authority in all counties, plus telemental health, medication assisted treatment prescribers and Express Access providers who can offer an appointment within five business days
  • Two cautions: the page refers to specialty needs in “the counties listed below” and then renders no county list, and it carries no date of any kind, so there is no way to tell how recently Optum reviewed it. CAQH participation is required and Optum wants the ID before Join Our Network will move

Separate door: Optum Behavioral Health

Aetna

Separate behavioral request form, no separate company
  • It runs backwards from most carriers: request for participation, then a network-need evaluation with a commitment to tell you within 45 days whether you are eligible and to begin contracting, then credentialing pulled from CAQH Provider Data Portal, then the contract finalized. The 45 days is a need decision, not a credentialing turnaround
  • End to end: budget several months
  • Behavioral health criteria: Aetna’s May 2026 network participation criteria carries a dedicated behavioral health section and requires a provider with prescription authority under state law to hold an unrestricted right to prescribe to the fullest extent that law permits within the specialty
  • Georgia market change: Aetna exited the ACA individual exchange nationally at the end of 2025, so there are no Aetna-branded plans on Georgia Access for 2026. Employer group and Medicare lines are unaffected

Separate form: Aetna Behavioral Health

Cigna Healthcare

Behavioral health goes through Evernorth
  • Right now: as of June 1, 2026 Evernorth has paused new individual and clinic behavioral health applications and directs applicants to revisit after September 1, 2026. Facilities, hospitals, residential, partial hospitalization and intensive outpatient can still apply
  • Read the reopen carefully: the credentialing page’s own last-updated stamp is May 19, 2026, which is before the pause took effect. So “after September 1” is a forward-looking note written in May, not a confirmation the window is on schedule. We re-check in late August rather than promising you a date
  • When open: Evernorth says the full process to join can take up to 90 days
  • 2027 change: Cigna announced on April 30, 2026 that it leaves the ACA individual exchange at the end of 2026 in every state it participates in, so no Georgia Access plans for 2027. Employer group is explicitly unaffected, which makes Cigna a group-only panel here rather than one to skip

Separate door: Evernorth Behavioral Health

Alliant Health Plans

The Georgia carrier national lists miss
  • Usually: Alliant publishes no turnaround anywhere in its 72-page provider manual, and the current edition is still titled 2025. Recredentialing runs at least every 36 months
  • How you apply: through Provider Relations, by completing and returning the Contract Request Form
  • The detail that quietly kills applications: credentialing is delegated to HealthOne Alliance, and that is the name that has to be authorized in CAQH. Not “Alliant”
  • Worth doing if: you practice in northwest Georgia or along the I-75 corridor. Alliant is Dalton-domiciled, one of the eight insurers on Georgia Access for 2026, and sells large-group and level-funded products alongside its individual lines. Behavioral health is in-house with no carve-out vendor named. The Vitruvian Health Plus networks look geographically narrow, so we confirm which Alliant networks actually cover your counties before filing

Kaiser Permanente of Georgia

Metro Atlanta only, and no published front door
  • Service area: the 31-county Metro Atlanta Service Area, so treat Kaiser as an Atlanta decision rather than a statewide one
  • There is no application path we can find: the Georgia community-provider portal has no join-our-network, credentialing or application section, only Provider Relations and Contracting contacts. In practice that makes community behavioral health contracting a direct-outreach conversation rather than a queue you join
  • Where an outside contract would live: the delivery model is largely integrated, but Kaiser also sells a Dual Choice PPO with a stated 16,000-plus participating physicians. Kaiser is also one of the three SHBP medical claims administrators
  • Honesty: no published path is not the same as a stated closure. Kaiser Georgia has not said it does not contract community behavioral health prescribers. We ask them directly before we either promise it or write it off

What Georgia law does and doesn’t give you

Read before anyone quotes you a credentialing deadline
  • No enacted commercial credentialing clock. HB 1354, the Insurer Credentialing Reform Act, would set a 45-day deadline and direct the Department of Insurance and DCH to build a uniform process aligned with Georgia Medicaid’s, targeted at July 1, 2027. It cleared a House committee in February 2026 and does not appear on the Governor’s 2026 signed-legislation list. Pending, not law, and currently without enforcement or provisional-credentialing provisions. Do not plan a go-live date around it
  • What you do have is the CATCH Act. O.C.G.A. 33-20E-24, for policies issued or renewed on or after January 1, 2024, requires a network sufficient in number and appropriate in type, with a separate requirement that an insurer covering mental health or substance use disorders maintain enough providers who specialize in it. Directive 25-EX-1, effective for filings from March 1, 2025, ties “reasonable” to the CMS time and distance standards for qualified health plans and the CMS appointment wait time standards, and makes the service area the county the member lives in. Carriers file a CATCH Report every March 1
  • So put your network request in writing. When the Commissioner weighs noncompliance, one of the mitigating factors is whether nonparticipating providers in the area were willing to contract. A phone call leaves no record of that. A written request does
  • And slow behavioral health credentialing is a parity issue here. Under O.C.G.A. 33-21A-13, average time to obtain, verify and assess a practitioner’s qualifications for credentialing is an enumerated nonquantitative treatment limitation that carriers analyze and report on annually, and DCH runs a mental health parity complaint portal covering Medicaid, PeachCare for Kids and the State Health Benefit Plan. Not a deadline, but not nothing either

Medicare, Georgia Medicaid and TRICARE are scoped and priced separately from a commercial package. Georgia moved to its own state-based exchange, Georgia Access, from the 2025 plan year, and eight insurers offer 2026 plans. Three of them are marketplace-only decisions for a behavioral health practice: Ambetter from Peach State Health Plan, CareSource and Oscar Health. Whether they are worth the applications depends entirely on how much individual-market volume you actually see. Note also that a Peach State Medicaid contract does not put you in the Ambetter network, or the reverse.

Carry a plan we didn’t list? Add it.

The State Health Benefit Plan, TRICARE East, PHCS and the other Claritev rental networks, union and Taft-Hartley health and welfare trusts, self-funded Georgia employer plans through a TPA. You name the plan, we find the real route. Two of these are worth knowing about now. TRICARE East is administered by Humana Military, and while it is not accepting requests to join the medical, surgical or ancillary networks, it is taking them from psychiatry, mental health, substance abuse and autism providers, which is a rare open door in a state with Fort Stewart, Fort Moore, Fort Eisenhower, Robins Air Force Base and Kings Bay. And PHCS is documented as live in Georgia, because Alliant’s own manual says its 4Corners level-funded product runs on the PHCS Primary Network. You don’t need to know the plumbing. We do.

What we need from you

Send these once and we can start.

You give us this in one intake. Then we fill out the applications. No passwords, no patient information, and nothing gets submitted until you’ve read it and signed.

  • Your individual NPIType 1, plus a Type 2 if you bill under a group or entity. Georgia requires the rendering provider to be affiliated to the enrolled Group/Billing NPI before claims go out, so we need both from the start.
  • Active Georgia license and DEA or CDSAnthem wants a current DEA or CDS certificate in each state where you provide services, and the Medicaid CVO verifies DEA as part of the credentialing file.
  • CAQH attested and each payer authorized by nameYou attest it. We keep it current. Optum wants the CAQH ID before Join Our Network will move, and Alliant’s credentialer is HealthOne Alliance, so that is the name that gets authorized.
  • Delegated GAMMIS accessSo we can prepare your Medicaid enrollment, your OPR enrollment and each plan request on your behalf. Delegated access, not a shared password.
  • The mailing address on file in GAMMISConfirm it before anything else. That address is where DCH sends your portal PIN letter and your three-year revalidation notice, and a stale one is the most avoidable stall in the state.
  • A current CV in month and year formatGeorgia’s Medicaid credentialing requires the CV with the application, and any work-history gap of six months or more has to be explained in writing by you.
  • Five years of work historyMonth and year. Anthem asks for exactly this plus a complete professional liability coverage history, and the Medicaid CVO asks for up to ten years of liability history with any gaps explained.
  • Malpractice certificate naming youGeorgia’s Medicaid CMO credentialing states minimums of $1,000,000 per occurrence and $3,000,000 aggregate. Commercial carriers set their own.
  • Three professional referencesWith personal knowledge of your current clinical work within the last 24 months, one of them in your same specialty. This is a Georgia Medicaid credentialing requirement and it routinely stalls otherwise-complete files.
  • Entity name, EIN and a signed W-9One per tax ID you bill under. The W-9 and the Disclosure of Ownership and Control Interest Statement are both part of the GAMMIS Group/Billing enrollment.

Two live items. The revalidation enforcement is not coming, it already started: since July 1, 2026 DCH suspends providers who missed their three-year revalidation and does not pay claims with dates of service on or after that date, with no retroactive enrollment when you catch up. If you have held a Georgia Medicaid number for a while, that is worth checking today. Separately, Evernorth stopped accepting new individual and clinic behavioral health applications on June 1, 2026 and points applicants at a revisit date after September 1, 2026. That pause is national, so there is no Georgia route around it, and its own page has not been updated since before the pause began.

Georgia doesn’t issue one general behavioral health agency license. It licenses by program type instead, and the categories that come up are Drug Abuse Treatment and Education Programs, Narcotic Treatment Programs, Community Living Arrangements and Adult Mental Health Residential Facilities. All four moved from the Department of Community Health to DBHDD on January 1, 2026 under House Bill 584, and during the handoff forms and payments sent through DCH systems are forwarded on. These are aimed at the setting and the service rather than at a clinician’s outpatient office, and Georgia’s DATEP rule is written at the level of the governing body operating a program. A solo prescriber doing outpatient medication management usually sits outside all of it. We confirm at intake whether any of it touches you, before it can hold up a payer contract, and then point you to DBHDD and to your own counsel. We don’t tell you whether you need a license, we don’t publish the requirements, and we don’t file it for you. One warning if you go looking yourself: because of the January 2026 agency move, a lot of the guides online point at the wrong department.

How it works

You answer once. We do the paperwork.

Buy the package

Published price and scope. No call needed.

One intake

Short and guided. It asks more only where your answers call for it.

We fill it out

Your GAMMIS enrollment, your OPR enrollment, each Georgia Families plan request and every commercial application, prepared from what you told us.

You review and sign

Read it, change anything, sign. Nothing goes out until you say so.

We submit and track

Every purchase includes Command Suite, so you can see where each payer application stands, what we’re working on, what’s waiting on a payer, and what we still need from you.

What we commit to

If something we delivered does not work the way we said it would, we fix it at no charge for 30 days after delivery, including one stabilization review. That covers our own work. A new request, another payer or provider, a change of scope, or a new build is quoted separately. You will not get an invoice for correcting our mistake.

Everything we set up is built for the practice you are growing into, not only the one you have today. Adding a provider, a location, or another payer should be a configuration step rather than a rebuild, and the automations and workflows we deliver are sized with that headroom from the start. When the engagement ends you own the accounts, the documentation, and the systems, and they keep running without us.

Questions we get

Georgia credentialing questions

Does one Georgia Medicaid application really credential me with every plan?
For credentialing, yes. DCH runs an NCQA-certified centralized credentialing verification organization that credentials and recredentials for Georgia Families and Georgia Families 360, from a single application filed in GAMMIS, with a published decision within 45 calendar days when the file is complete at submission. Peach State’s own manual confirms it: a provider joining its network or any other CMO network has to be credentialed by that CVO. What it does not do is contract you. DCH says credentialing and contracting are separate and distinct processes and that each plan decides which providers it wants in its network. That is a genuine efficiency, and it is also exactly why people are surprised when the plan side still takes months.
Which Georgia Medicaid plan should I contract with first?
CareSource, if you only do one. Three plans are operating today: Amerigroup Community Care, CareSource and Peach State Health Plan. CareSource is the only one of the three that also won a contract in the new procurement, so it is the single Georgia Medicaid relationship that carries straight across the transition. Molina, Humana and UnitedHealthcare were named in the December 2, 2024 notice of intent to award but are not open for Georgia Medicaid contracting yet, and DCH speaks about contracting guidance in the future tense. Incumbent contracts are extended through June 30, 2027 and no go-live date is published. Be ready and watching rather than applying into a door that hasn’t opened.
Do I have to enroll with Georgia Medicaid if I never bill it?
If you write prescriptions for Medicaid members, yes. Georgia has a separate GAMMIS request type called Ordering, Prescribing, or Referring, and if you are not enrolled those prescriptions are not covered. Your patient finds out at the pharmacy counter, and you find out from your patient. Three things people get wrong about it. OPR enrollment does not obligate you to see Medicaid patients or to bill Georgia Medicaid. It does not require annual renewal. And being enrolled in another state’s Medicaid does not exempt you from enrolling here. DCH’s published figure for an OPR-only enrollment is within 10 business days, which makes it one of the cheapest problems in this state to avoid.
Is Amerigroup now Wellpoint in Georgia?
No, and this is one to be careful about. Elevance rebranded Amerigroup to Wellpoint in Arizona, Iowa, New Jersey, Tennessee, Texas and Washington. Georgia was not in that list. So a Georgia directory or plan roster that says Amerigroup Community Care is correct, and anyone who tidies it up to Wellpoint has introduced an error rather than fixed one. Amerigroup has operated here since 2006 and also runs Georgia Families 360 for roughly 27,000 children and young adults in foster care, adoption assistance and select juvenile-justice categories. Its contract is extended through June 30, 2027 and it was not selected in the new procurement.
How often does Georgia Medicaid make me revalidate?
Every three years, not the federal five. Georgia’s Part I manual says the Division revalidates all providers regardless of type at least every three years, so a five-year assumption carried in from another state makes you late here. And DCH enforced it. Effective July 1, 2026 it suspends the enrollment of providers who failed to revalidate, suspended providers cannot participate in Georgia Medicaid or PeachCare, and claims with dates of service on or after that date are not paid. After suspension you have 30 days to revalidate before a termination notice with appeal rights. The expensive part is what happens when you catch up: the effective date is the day you submit, and retroactive enrollment is not permitted. So a missed revalidation is not a paperwork problem here, it is an uncollectable gap.
Does Anthem send behavioral health to Carelon in Georgia?
No. Anthem Georgia credentials behavioral health in-house through the same application as everyone else. Its Georgia join page points behavioral health, primary care, specialty care and non-credentialed providers at the same starting point, and there is no Carelon carve-out on the commercial and individual lines. The only Carelon entity anywhere on Anthem’s Georgia pages is Carelon Digital Platforms, the vendor behind the Sydney Health member app, which has nothing to do with credentialing. Anthem publishes a 45-day credentialing target from the day its credentialing department receives your completed CAQH application, which is unusual, most carriers publish nothing.
Do I need a DBHDD contract to see behavioral health patients in Georgia?
If you are an independent outpatient prescriber in private practice, no. There is no behavioral health carve-out from the Georgia Families plans, so if your patient is in a CMO, that CMO is the payer. The Georgia Collaborative ASO serves people eligible for fee-for-service Medicaid or receiving state funds as uninsured, roughly 200,000 people across a DBHDD network of more than 600 providers, and that is a different funding stream from CMO billing. Its door is also built for established behavioral health agencies, which have to attend a provider enrollment forum to apply, with all contracting decisions staying with the department. Your path is GAMMIS, then the centralized CVO, then plan contracts. We would only take you down the DBHDD road if you were actually standing up a community behavioral health agency.
How do I get in front of State Health Benefit Plan members?
This is the honest one. SHBP is the biggest single block of commercially insured lives in Georgia, covering teachers, state employees, public school employees and retirees, and for 2026 it runs through exactly three medical claims administrators: Anthem, UnitedHealthcare and Kaiser Permanente, Kaiser being metro Atlanta only. SHBP describes those options as riding statewide and national provider networks, which points toward reaching members through the administering carrier’s existing network rather than a separate SHBP provider contract. But neither SHBP nor the carriers state that in writing anywhere we could find, so we confirm it with Anthem and UnitedHealthcare Georgia network management rather than handing you an answer we cannot source. Either way it is a strong practical reason to hold both of those contracts.

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Where this comes from

  • Georgia Department of Community Health, the centralized credentialing verification organization, NCQA certification and the 45-calendar-day decision verified July 26, 2026
  • Georgia Department of Community Health / GAMMIS, the enrollment wizard, request types and rendering-provider affiliation verified July 26, 2026
  • Georgia Department of Community Health, Part I Policies and Procedures manual, three-year revalidation and the application-fee exemption verified July 26, 2026
  • Georgia Medicaid (DCH), the Georgia Families procurement and the December 2, 2024 notice of intent to award verified July 26, 2026
  • Georgia Collaborative ASO, who the DBHDD network serves and how agencies enroll verified July 26, 2026
  • Anthem Blue Cross and Blue Shield of Georgia, the 45-day credentialing target and CAQH requirements verified July 26, 2026
  • Optum / Provider Express, the Georgia any-willing-provider statement and the specialties it is seeking verified July 26, 2026
  • Aetna, the four-step participation sequence and the May 2026 network participation criteria verified July 26, 2026
  • Evernorth Behavioral Health, the application pause and the reopen signal verified July 26, 2026
  • Alliant Health Plans provider manual, credentialing delegated to HealthOne Alliance verified July 26, 2026
  • Official Code of Georgia Annotated 33-20E-24 (CATCH Act) and 33-21A-13, plus Commissioner Directive 25-EX-1 verified July 26, 2026
  • Georgia State Health Benefit Plan, 2026 options and the three medical claims administrators verified July 26, 2026

Facts on this page were verified July 26, 2026 and are next due for review September 28, 2026.

Payer programs, plans and timelines change. Everything here carries a verification date and gets re-checked on a review cycle; this record is next due for review on September 28, 2026. Approval and effective dates are controlled by each payer and by the state. This page covers payer operations. It isn’t legal, tax or scope of practice advice.