Pennsylvania Behavioral Health Credentialing: PROMISe, County BH-MCOs And Commercial Payers
Getting on insurance in Pennsylvania? We prepare the applications for the payers you choose, including PROMISe and county behavioral health contracts if separately ordered, then follow each one until the payer gives its decision in writing.
Buy online, sign your agreements in the Command Suite, and we start within three business days after we receive your completed onboarding information, documents and access.
Your Patient’s County Decides Who Pays You
Medicaid behavioral health is carved out of HealthChoices in all 67 counties to five behavioral health MCOs. The plan on a patient’s physical health card is almost never the payer for their outpatient visit, and three counties can mean two or three contracts.
Enroll each service location in PROMISe, the state’s enrollment system, then map your counties and open the behavioral health contracts they call for. DHS says each MCO runs its own process, so no single form opens all five doors.
You Answer Once. We Do The Paperwork.
Buy Online And Sign
Published price and scope. Pay online and sign your agreements in the Command Suite. No call needed.
One Onboarding Packet
Upload once to a secure workspace. It’s short and guided, and it asks more only where your answers call for it.
We Prepare The Applications
The applications for the payers you choose. PROMISe enrollment, county behavioral health MCO contracts, Medicare and CHIP are scoped separately from commercial work. We review your CAQH/DataSpring profile and documents and tell you if anything’s missing. Government enrollments, like Medicaid and Medicare, are priced and scoped separately.
You Review And Sign
Read it, change anything, sign. Nothing goes out until you say so.
We Submit And Follow Up
We submit in coordination with you and follow each application until the payer gives its decision in writing. The Command Suite shows where each payer stands and what we still need from you.
Everything stays in your name. Your NPPES record, CAQH/DataSpring profile, PROMISe account and payer contracts are yours, and so is the paperwork. You keep all of it if we stop working together.
Opening your own practice instead of adding to existing contracts? First Practice Launch covers payers, EHR and medical billing together.
Pennsylvania PayersWho We Apply To, And How Long It Takes
Each card says what its range counts from. Carriers and states publish some of these numbers and the rest are our own planning estimates. None of them is a promise, because payers control approval, effective dates and directory loading.
County Behavioral Health MCOs
Not published
Community Care covers 41 counties, Carelon 11, Magellan 7, PerformCare 7 and Community Behavioral Health covers Philadelphia. County programs contract separately.
Highmark
Goal of 45 days the carrier publishes this
The goal starts with a complete application and can extend with volume or requests for information. Recredential at least every three years.
UPMC Health Plan
No published turnaround
One inquiry lists county programs and UPMC products.
Independence Blue Cross
60 to 120 days our planning estimate
Our estimate starts with a complete application. Sign and return DocuSign contracts within 30 calendar days or the application is rescinded.
Capital Blue Cross
Not published
Don’t schedule Capital members until written notice confirms completed credentialing and your effective date. Plan your start around that letter.
UnitedHealthcare
60 to 120 days our planning estimate
Our estimate starts with a complete application. Optum seeks prescribers statewide and requires an unrestricted Pennsylvania license and CAQH ID.
Geisinger Health Plan
Not published
An application left incomplete for 60 days is treated as voluntarily withdrawn, so a missing document is expensive here.
Aetna
60 to 120 days our planning estimate
Aetna is usually next after the Blues and Optum. Our estimate starts with a complete application, with behavioral health handled in house.
Cigna Healthcare
Not published
We check Evernorth’s current requirements for individual providers, clinics and facilities before filing.
What To Have Ready
After you buy and sign, the onboarding packet asks for the usual file: your individual NPI (plus a Type 2 if you bill under a group), your active Pennsylvania license and DEA registration if you prescribe, an attested CAQH/DataSpring profile with each payer authorized, a current malpractice certificate or carrier roster face sheet at the limits each payer asks for, your legal business name, EIN and W-9, and your work history, month and year, with gaps explained. Your state and payers can add to it, and the packet tells you where.
Specific to Pennsylvania
- Your Patients’ CountiesYour county list decides which behavioral health MCOs you need, whether that’s one contract or three, and the order we open them in.
- Every Service LocationA full list of addresses, since Pennsylvania enrolls each one. Also the mailing address on file, because notices go there.
- Medical Billing Practice SetupHighmark needs a medical billing practice, the assignment account, established before practitioners attach to it. Capital requires the W-9 inside its packet.
- Current CVHighmark’s Certify portal asks for your CV as a PDF up front, alongside the five year work history.
We handle credentialing and payer enrollment in Pennsylvania and in the other 49. Physicians and outpatient medical groups, psychiatrists included, start on the physician credentialing page.
Pennsylvania Medicaid Provider Enrollment
PROMISe Provider Enrollment
The official page for enrolling as a provider in Pennsylvania Medical Assistance, through PROMISe, the Provider Reimbursement and Operations Management Information System.
The Medicare forms, NPPES, CAQH and Availity links are listed under Forms And Official Portals in Resources.
Questions We GetPennsylvania Credentialing Questions
Which Plan Pays Me For A Medicaid Patient?
Should A Psych NP Take Highmark’s Enumeration Track?
How Do I Join UPMC Health Plan’s Behavioral Health Network?
Can I See Patients While My Application Is Pending?
Do I Need All Three Blue Plans?
Do You Need My CAQH Password?
More DetailMore Pennsylvania Detail
Where The Law Stops
40 P.S. 991.2121 requires a Department approved credentialing process, disclosed criteria, reporting at least every two years and a written rationale on denial. 28 Pa. Code 9.761 requires recredentialing at least every three years. Neither sets a decision deadline, a standard application or a state database. House Bill 544 would add timing requirements, but it was referred to the House Insurance Committee on February 10, 2025 and hasn’t moved.
The County Layer
The county, or a multiple county alliance or joinder, is the primary contractor with the Department of Human Services and subcontracts to a behavioral health MCO. Cumberland, Dauphin, Lancaster, Lebanon and Perry use the Capital Area Behavioral Health Collaborative, and Franklin and Fulton use the Tuscarora Managed Care Alliance. Philadelphia’s CBH is a city run nonprofit covering that county only. Community HealthChoices covers all 67 counties, with behavioral health carved back to the county MCO.
PROMISe And Revalidation
You file through the Online Provider Enrollment portal and get an Application Tracking Number, which with your tax ID resumes an application. Your individual number identifies the rendering provider and the group number identifies who gets paid. DHS repeats the revalidation reminder in every Medical Assistance Bulletin, including March 19, 2026. A lapse says nothing until claims from that address stop paying.
Enrollment And Network Rules
Under 42 CFR 438.602(b) and 438.608(b) you must be Medical Assistance enrolled to be a network provider for any Pennsylvania Medicaid managed care organization, behavioral health MCOs included. If any of your counties fall under Community Care, start there, because the same inquiry reaches UPMC Health Plan’s commercial, CHIP, Medicare and D-SNP networks. Physical health MCO contracts come last for a prescriber, and often not at all.
Highmark Path And Enumeration
Highmark operates as Blue Cross Blue Shield in the west and northeast and Blue Shield in the center and southeast. The path is CAQH with Highmark granted global access, then the Initial Credentialing Request Form, which since November 3, 2025 ends in the Certify portal. Advanced Practice Provider enumeration adds you to eligible networks under your own NPI and bypasses credentialing. CRNPs are on the eligible list. Confirm the track before you submit.
UPMC And Independence Requirements
Community Care names doctoral and master’s level CRNPs and clinical psychiatric nursing roles alongside psychiatrists. It requires appointments within seven calendar days of request, quarterly ePortal data validation and recredentialing at most every 36 months. IBX’s April 2026 manual says it contracts directly for most members, with benefits varying by employer. Supervised LSW, LMSW, LAMFT and LAPC services are billed under the supervising credentialed practitioner with the AJ modifier.
Other Carriers And Programs
Geisinger requires unrestricted licensure, DEA where applicable and liability at the state board’s minimum. It joined Risant Health on March 31, 2024. Optum’s Medicaid line covers the Southeast zone only. CHIP has nine MCOs, including WellKids by PA Health & Wellness statewide since January 2026. Medicare, Medicaid and CHIP are scoped separately. Taft-Hartley trusts usually rent commercial networks rather than contracting directly with you.
Practice Licensing
Pennsylvania may want the practice itself licensed, apart from your clinical license. DHS, through OMHSAS, certifies psychiatric outpatient clinics under 55 Pa. Code Chapter 5200, and the Department of Drug and Alcohol Programs licenses freestanding treatment facilities under 28 Pa. Code Chapter 709, by activity. It turns on how the practice is set up. We flag it early. We don’t tell you whether you need one, and we don’t file it.
Capital And Independence Forms
Capital’s packet needs CAQH authorization, a provider data form, eSOR enrollment form, W-9, Authorization for Third-Party Attestation and EFT form. Within 90 days after execution, enroll in electronic funds transfer, the portal and electronic remittances. Independence starts with its Practitioner Participation Form, then CAQH with IBX Credentialing authorized. Its direct contracting covers most HMO, POS, PPO, EPO, Federal Employee Program and indemnity members, with benefits varying by employer group.
Community Care Products And Attestation
One Community Care inquiry can list applicable county programs and UPMC commercial, UPMC for Kids CHIP, UPMC for Life Medicare and Complete Care D-SNP. Highmark initial applications cannot go in more than six weeks before your intended start date, even though you may want to file early.
County Bodies And Blue Regions
Other real county contracting parties include York/Adams HealthChoices, the Carbon/Monroe/Pike Program, Northeast Behavioral Healthcare Consortium and Lycoming/Clinton Joinder Board. Independence’s five counties are Bucks, Chester, Delaware, Montgomery and Philadelphia. In the center and southeast, full Blue reach usually needs Highmark Blue Shield plus Capital or Independence, depending on location.
Optum Needs And Geisinger Exception
Optum seeks MDs, DOs and RNs with prescriptive authority statewide, and doctoral and master’s clinicians in roughly 27 named counties. It also seeks telemental health, medication assisted treatment prescribers, Express Access providers seeing patients inside five business days, and child and adolescent care. Geisinger requires CAQH authorization and exempts psychiatrists from its hospital privileges criterion.
CAQH Access And Upkeep
You add us as a delegated manager on your own CAQH profile and attest it yourself. We never ask for a password. We keep the data current during the work you ordered. Ongoing Credentialing is the separate service afterward. Your five years of work history need month and year dates, with gaps over six months explained.
Licensing And Other States
DHS through OMHSAS issues a certificate of compliance for psychiatric outpatient clinics. The Department of Drug and Alcohol Programs licenses freestanding treatment facilities by activity, so a facility may hold several service licenses. How the practice is set up and presents itself matters. National commercial networks and BlueCard can reach other states where you’re licensed, while Medicaid remains per state and county.
Our PromiseWhat We Commit To
Questions are part of working with us, during setup and for as long as you’re a client. Send them in the Command Suite or by email, and we reply within one business day, usually the same day. If a question turns into new work, like a new build or a change to something we built, we send a written quote before we start.
Tracking is included. Every package comes with Command Suite access, so you can see where each payer application stands, what we’re working on, what’s waiting on a payer and what we still need from you.
Payer decisions, timing and rates aren’t ours to promise, and we don’t promise them. Our own work is a different matter. If something we delivered doesn’t work the way we said it would, tell us within 30 days of delivery and we fix it at no cost.
If we can’t fix it, or can’t deliver what you bought, we refund the part it affected. Payments aren’t refundable unless the problem is our mistake. A new request, another payer or provider, a change of scope or a new build gets quoted separately.
Ready To Bill In Pennsylvania?
For one provider, the minimum is two payers.
- Individual provider $1,200 for two payers, $500 setup plus $350 per payer.
- Joining a group’s existing contracts $1,550 for two payers, $750 setup plus $400 per payer.
- New group contracts $2,000 for two payers, $1,000 setup plus $500 per payer.
Government enrollment is priced separately. If ordered, we enroll your locations in PROMISe and build the county map, then approach the behavioral health MCOs your counties call for.
SourcesWhere This Comes From
Official Pages For Pennsylvania
Where This Comes From
- Pennsylvania Department of Human Services, Behavioral HealthChoices: the five behavioral health MCOs, the counties each serves, and the County Option and State Option split verified October 25, 2026
- Pennsylvania Department of Human Services, Medicaid Managed Care Directory updated September 2026: the five zones and the county primary contractors verified October 25, 2026
- Pennsylvania Department of Human Services, PROMISe provider enrollment: application types, the Application Tracking Number, rendering versus group billing, and the statement that Medicaid enrollment is not MCO network enrollment verified October 25, 2026
- Pennsylvania DHS Office of Medical Assistance Programs: the Medical Assistance Bulletin of March 19, 2026 on five-year revalidation per service location, and Bulletin 99-19-06 on 42 CFR 438.602(b) and 438.608(b) verified July 26, 2026 link checked automatically November 8, 2026
- Pennsylvania Department of Human Services credentialing standards: each behavioral health MCO runs its own process, with no uniform behavioral health application verified October 25, 2026
- Pennsylvania Department of Human Services, January 8, 2026: WellKids by PA Health & Wellness joins CHIP statewide, the nine-MCO network verified October 25, 2026
- Pennsylvania Statutes, Pennsylvania Code and the General Assembly: 40 P.S. 991.2121 with no decision deadline, 28 Pa. Code 9.761 on three-year recredentialing, and House Bill 544, not enacted verified October 25, 2026
- Highmark, Provider Guide to Credentialing for Pennsylvania, West Virginia and New York: APP enumeration without directory listing and at lower reimbursement, and the Pennsylvania APP eligible list verified October 25, 2026 link checked automatically November 8, 2026
- Highmark, professional credentialing and the Certify platform effective November 3, 2025: CAQH global access, the 45-day goal, the six-week early submission limit, and no members or claims before acceptance verified October 25, 2026
- Independence Blue Cross, professional credentialing and the April 2026 Behavioral Health Provider Manual: the Practitioner Participation Form, the 30-day DocuSign window, and AJ modifier billing verified October 25, 2026
- Capital Blue Cross, join our network: the 21-county area, the participation packet, no scheduling before written notice of the effective date, and 90-day EFT and portal enrollment verified October 25, 2026
- Community Care Behavioral Health and UPMC Health Plan Provider Manual Chapter L: credentialing for UPMC commercial, CHIP, Medicare and D-SNP, the single county and product intake, and contracted CRNP categories verified October 1, 2026
- Geisinger Health Plan credentialing criteria: an application incomplete for 60 days deemed withdrawn, liability at state board minimums, and the psychiatrist privileges exemption verified July 26, 2026
- Optum Provider Express, Pennsylvania join our network: prescribers sought statewide, doctoral and master’s clinicians in a named county set, and the license and CAQH prerequisites verified October 25, 2026
- Magellan of Pennsylvania and PerformCare on county coverage and the Medical Assistance enrollment requirement verified October 25, 2026
- Evernorth Behavioral Health application instructions: individual providers, clinics, facilities, and regional application routes verified October 1, 2026
Links checked automatically on November 8, 2026. A source carries that stamp only when its page loaded and had not changed since the date we verified it.
We last reviewed this page on October 1, 2026. Each source listed shows the date we last verified it, and we will review the whole page again by January 18, 2027.
Payer programs, plans and timelines change. Approval and effective dates are controlled by the Commonwealth, the counties and each payer, and in our experience credentialing runs 60 to 120 days per payer. This page covers payer operations. It isn’t legal, tax or scope of practice advice.
Choose The Right Credentialing Path
Opening a practice, adding a provider, moving existing payer relationships, and seeking new contracts require different work. See the price and scope that match your situation.