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Pennsylvania

Pennsylvania Behavioral Health Credentialing: PROMISe, County BH-MCOs And Commercial Payers

Getting on insurance in Pennsylvania? We prepare the applications for the payers you choose, including PROMISe and county behavioral health contracts if separately ordered, then follow each one until the payer gives its decision in writing.

Buy online, sign your agreements in the Command Suite, and we start within three business days after we receive your completed onboarding information, documents and access.

Pennsylvania In Brief

Your Patient’s County Decides Who Pays You

Medicaid behavioral health is carved out of HealthChoices in all 67 counties to five behavioral health MCOs. The plan on a patient’s physical health card is almost never the payer for their outpatient visit, and three counties can mean two or three contracts.

Enroll each service location in PROMISe, the state’s enrollment system, then map your counties and open the behavioral health contracts they call for. DHS says each MCO runs its own process, so no single form opens all five doors.

Each Location Enrolls AlonePennsylvania enrolls and revalidates every service location separately, every five years, filed at least 60 days early. Add or move a site and you may carry several dates.
Enrolling Isn’t JoiningMedical Assistance enrollment doesn’t put you in any plan’s network. You contact the plans yourself, some networks may be closed, and you must be enrolled to join any Medicaid MCO.
No Clock, No Back PayPennsylvania sets no credentialing deadline and no retroactive payment. Highmark says not to see members or submit claims until accepted, and Capital says not to schedule its members.
Highmark’s Fast Lane CostsAdvanced practice enumeration skips credentialing, but Highmark’s guide says enumerated providers aren’t listed in the directory and are reimbursed at a lower rate than fully credentialed providers.
How It Works

You Answer Once. We Do The Paperwork.

Buy Online And Sign

Published price and scope. Pay online and sign your agreements in the Command Suite. No call needed.

One Onboarding Packet

Upload once to a secure workspace. It’s short and guided, and it asks more only where your answers call for it.

We Prepare The Applications

The applications for the payers you choose. PROMISe enrollment, county behavioral health MCO contracts, Medicare and CHIP are scoped separately from commercial work. We review your CAQH/DataSpring profile and documents and tell you if anything’s missing. Government enrollments, like Medicaid and Medicare, are priced and scoped separately.

You Review And Sign

Read it, change anything, sign. Nothing goes out until you say so.

We Submit And Follow Up

We submit in coordination with you and follow each application until the payer gives its decision in writing. The Command Suite shows where each payer stands and what we still need from you.

Everything stays in your name. Your NPPES record, CAQH/DataSpring profile, PROMISe account and payer contracts are yours, and so is the paperwork. You keep all of it if we stop working together.

Opening your own practice instead of adding to existing contracts? First Practice Launch covers payers, EHR and medical billing together.

Pennsylvania Payers

Who We Apply To, And How Long It Takes

Each card says what its range counts from. Carriers and states publish some of these numbers and the rest are our own planning estimates. None of them is a promise, because payers control approval, effective dates and directory loading.

County Behavioral Health MCOs

Community Care, Carelon, Magellan, PerformCare or Philadelphia’s CBH, by county

Not published

Community Care covers 41 counties, Carelon 11, Magellan 7, PerformCare 7 and Community Behavioral Health covers Philadelphia. County programs contract separately.

Highmark

Handled inside the plan, through CAQH and its Certify portal

Goal of 45 days the carrier publishes this

The goal starts with a complete application and can extend with volume or requests for information. Recredential at least every three years.

UPMC Health Plan

Community Care contracts and credentials it, not UPMC

No published turnaround

One inquiry lists county programs and UPMC products.

Independence Blue Cross

Handled inside the plan, with a participation form and CAQH

60 to 120 days our planning estimate

Our estimate starts with a complete application. Sign and return DocuSign contracts within 30 calendar days or the application is rescinded.

Capital Blue Cross

Handled inside the plan, no separate behavioral door

Not published

Don’t schedule Capital members until written notice confirms completed credentialing and your effective date. Plan your start around that letter.

UnitedHealthcare

Optum, started in Provider Express

60 to 120 days our planning estimate

Our estimate starts with a complete application. Optum seeks prescribers statewide and requires an unrestricted Pennsylvania license and CAQH ID.

Geisinger Health Plan

Handled inside the plan, under its Other Licensed Practitioners criteria

Not published

An application left incomplete for 60 days is treated as voluntarily withdrawn, so a missing document is expensive here.

Aetna

Same request for participation as medical

60 to 120 days our planning estimate

Aetna is usually next after the Blues and Optum. Our estimate starts with a complete application, with behavioral health handled in house.

Cigna Healthcare

Evernorth

Not published

We check Evernorth’s current requirements for individual providers, clinics and facilities before filing.

What We Ask For

What To Have Ready

After you buy and sign, the onboarding packet asks for the usual file: your individual NPI (plus a Type 2 if you bill under a group), your active Pennsylvania license and DEA registration if you prescribe, an attested CAQH/DataSpring profile with each payer authorized, a current malpractice certificate or carrier roster face sheet at the limits each payer asks for, your legal business name, EIN and W-9, and your work history, month and year, with gaps explained. Your state and payers can add to it, and the packet tells you where.

Specific to Pennsylvania

  • Your Patients’ CountiesYour county list decides which behavioral health MCOs you need, whether that’s one contract or three, and the order we open them in.
  • Every Service LocationA full list of addresses, since Pennsylvania enrolls each one. Also the mailing address on file, because notices go there.
  • Medical Billing Practice SetupHighmark needs a medical billing practice, the assignment account, established before practitioners attach to it. Capital requires the W-9 inside its packet.
  • Current CVHighmark’s Certify portal asks for your CV as a PDF up front, alongside the five year work history.

We handle credentialing and payer enrollment in Pennsylvania and in the other 49. Physicians and outpatient medical groups, psychiatrists included, start on the physician credentialing page.

Official Forms And Portals

Pennsylvania Medicaid Provider Enrollment

PROMISe Provider Enrollment

The official page for enrolling as a provider in Pennsylvania Medical Assistance, through PROMISe, the Provider Reimbursement and Operations Management Information System.

Rather have us handle it?

The Medicare forms, NPPES, CAQH and Availity links are listed under Forms And Official Portals in Resources.

Questions We Get

Pennsylvania Credentialing Questions

Which Plan Pays Me For A Medicaid Patient?
The one their county contracts with, not the plan on their physical health card. Community Care covers 41 counties, Carelon 11, Magellan 7, PerformCare 7, and Philadelphia runs its own plan, CBH. Serve three counties and you may need two or three contracts, because each county program is contracted separately.
Should A Psych NP Take Highmark’s Enumeration Track?
Only if you can live with the tradeoff. Enumeration skips credentialing and CRNPs are on the eligible list, but Highmark’s own guide says enumerated providers aren’t listed in the provider directory and are reimbursed at a lower rate than fully credentialed providers. We confirm the track before anything goes in.
How Do I Join UPMC Health Plan’s Behavioral Health Network?
You don’t apply to UPMC. Community Care contracts and credentials behavioral health for UPMC commercial, CHIP, Medicare and D-SNP products. Its inquiry has you tick every applicable county program and UPMC product on one inquiry. Applying to core UPMC medical is the classic wasted month.
Can I See Patients While My Application Is Pending?
Two carriers tell you in writing not to. Highmark says don’t see members or submit claims until you’re notified of acceptance. Capital says don’t schedule its members until you hold written notice confirming your effective date. Pennsylvania has no back pay rule if you go early.
Do I Need All Three Blue Plans?
It depends where you practice. Highmark covers the west, northeast, center and southeast under two names, Independence covers the five Philadelphia counties, and Capital covers 21 central counties and the Lehigh Valley. Because the licenses are split in the center and southeast, full Blue reach there usually takes two contracts.
Do You Need My CAQH Password?
No. We’re added as an authorized practice manager, which lets us keep your practice data current during your project and authorize each payer. You complete and attest your own profile and you sign your own paper applications. Pennsylvania adds two wrinkles. Highmark asks for global access rather than authorizing plan by plan, and Community Care treats an attestation as valid for only 180 days.
More Detail

More Pennsylvania Detail

Where The Law Stops

40 P.S. 991.2121 requires a Department approved credentialing process, disclosed criteria, reporting at least every two years and a written rationale on denial. 28 Pa. Code 9.761 requires recredentialing at least every three years. Neither sets a decision deadline, a standard application or a state database. House Bill 544 would add timing requirements, but it was referred to the House Insurance Committee on February 10, 2025 and hasn’t moved.

The County Layer

The county, or a multiple county alliance or joinder, is the primary contractor with the Department of Human Services and subcontracts to a behavioral health MCO. Cumberland, Dauphin, Lancaster, Lebanon and Perry use the Capital Area Behavioral Health Collaborative, and Franklin and Fulton use the Tuscarora Managed Care Alliance. Philadelphia’s CBH is a city run nonprofit covering that county only. Community HealthChoices covers all 67 counties, with behavioral health carved back to the county MCO.

PROMISe And Revalidation

You file through the Online Provider Enrollment portal and get an Application Tracking Number, which with your tax ID resumes an application. Your individual number identifies the rendering provider and the group number identifies who gets paid. DHS repeats the revalidation reminder in every Medical Assistance Bulletin, including March 19, 2026. A lapse says nothing until claims from that address stop paying.

Enrollment And Network Rules

Under 42 CFR 438.602(b) and 438.608(b) you must be Medical Assistance enrolled to be a network provider for any Pennsylvania Medicaid managed care organization, behavioral health MCOs included. If any of your counties fall under Community Care, start there, because the same inquiry reaches UPMC Health Plan’s commercial, CHIP, Medicare and D-SNP networks. Physical health MCO contracts come last for a prescriber, and often not at all.

Highmark Path And Enumeration

Highmark operates as Blue Cross Blue Shield in the west and northeast and Blue Shield in the center and southeast. The path is CAQH with Highmark granted global access, then the Initial Credentialing Request Form, which since November 3, 2025 ends in the Certify portal. Advanced Practice Provider enumeration adds you to eligible networks under your own NPI and bypasses credentialing. CRNPs are on the eligible list. Confirm the track before you submit.

UPMC And Independence Requirements

Community Care names doctoral and master’s level CRNPs and clinical psychiatric nursing roles alongside psychiatrists. It requires appointments within seven calendar days of request, quarterly ePortal data validation and recredentialing at most every 36 months. IBX’s April 2026 manual says it contracts directly for most members, with benefits varying by employer. Supervised LSW, LMSW, LAMFT and LAPC services are billed under the supervising credentialed practitioner with the AJ modifier.

Other Carriers And Programs

Geisinger requires unrestricted licensure, DEA where applicable and liability at the state board’s minimum. It joined Risant Health on March 31, 2024. Optum’s Medicaid line covers the Southeast zone only. CHIP has nine MCOs, including WellKids by PA Health & Wellness statewide since January 2026. Medicare, Medicaid and CHIP are scoped separately. Taft-Hartley trusts usually rent commercial networks rather than contracting directly with you.

Practice Licensing

Pennsylvania may want the practice itself licensed, apart from your clinical license. DHS, through OMHSAS, certifies psychiatric outpatient clinics under 55 Pa. Code Chapter 5200, and the Department of Drug and Alcohol Programs licenses freestanding treatment facilities under 28 Pa. Code Chapter 709, by activity. It turns on how the practice is set up. We flag it early. We don’t tell you whether you need one, and we don’t file it.

Capital And Independence Forms

Capital’s packet needs CAQH authorization, a provider data form, eSOR enrollment form, W-9, Authorization for Third-Party Attestation and EFT form. Within 90 days after execution, enroll in electronic funds transfer, the portal and electronic remittances. Independence starts with its Practitioner Participation Form, then CAQH with IBX Credentialing authorized. Its direct contracting covers most HMO, POS, PPO, EPO, Federal Employee Program and indemnity members, with benefits varying by employer group.

Community Care Products And Attestation

One Community Care inquiry can list applicable county programs and UPMC commercial, UPMC for Kids CHIP, UPMC for Life Medicare and Complete Care D-SNP. Highmark initial applications cannot go in more than six weeks before your intended start date, even though you may want to file early.

County Bodies And Blue Regions

Other real county contracting parties include York/Adams HealthChoices, the Carbon/Monroe/Pike Program, Northeast Behavioral Healthcare Consortium and Lycoming/Clinton Joinder Board. Independence’s five counties are Bucks, Chester, Delaware, Montgomery and Philadelphia. In the center and southeast, full Blue reach usually needs Highmark Blue Shield plus Capital or Independence, depending on location.

Optum Needs And Geisinger Exception

Optum seeks MDs, DOs and RNs with prescriptive authority statewide, and doctoral and master’s clinicians in roughly 27 named counties. It also seeks telemental health, medication assisted treatment prescribers, Express Access providers seeing patients inside five business days, and child and adolescent care. Geisinger requires CAQH authorization and exempts psychiatrists from its hospital privileges criterion.

CAQH Access And Upkeep

You add us as a delegated manager on your own CAQH profile and attest it yourself. We never ask for a password. We keep the data current during the work you ordered. Ongoing Credentialing is the separate service afterward. Your five years of work history need month and year dates, with gaps over six months explained.

Licensing And Other States

DHS through OMHSAS issues a certificate of compliance for psychiatric outpatient clinics. The Department of Drug and Alcohol Programs licenses freestanding treatment facilities by activity, so a facility may hold several service licenses. How the practice is set up and presents itself matters. National commercial networks and BlueCard can reach other states where you’re licensed, while Medicaid remains per state and county.

Our Promise

What We Commit To

Questions are part of working with us, during setup and for as long as you’re a client. Send them in the Command Suite or by email, and we reply within one business day, usually the same day. If a question turns into new work, like a new build or a change to something we built, we send a written quote before we start.

Tracking is included. Every package comes with Command Suite access, so you can see where each payer application stands, what we’re working on, what’s waiting on a payer and what we still need from you.

Payer decisions, timing and rates aren’t ours to promise, and we don’t promise them. Our own work is a different matter. If something we delivered doesn’t work the way we said it would, tell us within 30 days of delivery and we fix it at no cost.

If we can’t fix it, or can’t deliver what you bought, we refund the part it affected. Payments aren’t refundable unless the problem is our mistake. A new request, another payer or provider, a change of scope or a new build gets quoted separately.

Ready To Bill In Pennsylvania?

For one provider, the minimum is two payers.

  • Individual provider $1,200 for two payers, $500 setup plus $350 per payer.
  • Joining a group’s existing contracts $1,550 for two payers, $750 setup plus $400 per payer.
  • New group contracts $2,000 for two payers, $1,000 setup plus $500 per payer.

Government enrollment is priced separately. If ordered, we enroll your locations in PROMISe and build the county map, then approach the behavioral health MCOs your counties call for.

Build My Price
Sources

Where This Comes From

Official Pages For Pennsylvania

Where This Comes From

Links checked automatically on November 8, 2026. A source carries that stamp only when its page loaded and had not changed since the date we verified it.

We last reviewed this page on October 1, 2026. Each source listed shows the date we last verified it, and we will review the whole page again by January 18, 2027.

Payer programs, plans and timelines change. Approval and effective dates are controlled by the Commonwealth, the counties and each payer, and in our experience credentialing runs 60 to 120 days per payer. This page covers payer operations. It isn’t legal, tax or scope of practice advice.

Choose The Right Credentialing Path

Opening a practice, adding a provider, moving existing payer relationships, and seeking new contracts require different work. See the price and scope that match your situation.